Return policy

Website Operator: Cabinets To Go D
Website: http://cabinetstogod.shop

Thank you for shopping with Cabinets To Go D! We’re committed to your satisfaction with our water bottles and insulated tumblers. This Return Policy outlines the steps, conditions, and timelines for returning your purchase, ensuring a straightforward process if something isn’t quite right. Please read through this carefully to understand your options and our procedures.

90-Day Return Period

We offer a flexible 90-day return window, giving you plenty of time to decide if your water bottle or tumbler meets your needs. This period starts the day your order is delivered to the address you provided. To proceed with a return, you must reach out to us within these 90 days—requests made after this timeframe won’t be eligible for processing, so please act promptly if you’re considering a return.

Conditions for a Successful Return

For an item to qualify for return, it must remain in the same pristine state as when it arrived at your doorstep. Specifically:

The water bottle or tumbler must be unused, unwashed, and free of any wear, scratches, or odors from use.
All original tags, labels, and seals must still be attached and undamaged.
The product must be returned in its original packaging—think the box, protective inserts, or any branded wrapping it came with.
You’ll need to provide proof of purchase, such as your order confirmation email, digital receipt, or invoice, to verify the transaction.

If your item shows signs of use, lacks packaging, or doesn’t include proof of purchase, we may decline the return at our discretion to maintain fairness and product integrity.

Initiating Your Return

Ready to send something back? Here’s how to get started:

Contact Us: Reach out to our support team at [email protected] or call us at +1 (214)-434-5348. Include your order number and a brief reason for the return (e.g., “changed my mind” or “defective item”).
Approval Process: If your request meets our criteria, we’ll email you a return shipping label along with step-by-step instructions, including the destination address and packaging tips.
Important Note: Items mailed back without prior approval won’t be accepted, as we need to log and track each return for efficiency and accuracy.

Have questions or need clarification? We’re always available at the contact details above—don’t hesitate to get in touch!

Addressing Damaged or Faulty Items

We encourage you to check your order as soon as it arrives. If your tumbler shows defects—like a leaky seal—or arrives damaged (e.g., a cracked body), or if we sent the wrong item (say, a blue bottle instead of black), please let us know right away. Email us at [email protected] with a description of the problem, and feel free to attach photos to help us assess it quickly.

Our team will evaluate the situation and take swift action—whether that’s sending a replacement, issuing a refund, or finding another solution that works for you. We’re here to ensure your experience with our products is a positive one.

Items Exempt from Returns

Some products don’t qualify for our standard return process due to their nature or pricing structure:

Final Sale, Clearance, or Promotional Goods: Items marked as “Final Sale,” “Clearance,” or part of a limited-time offer are non-returnable unless they arrive defective or damaged.
Used or Modified Products: Anything showing wear, alteration, or missing components (e.g., a missing lid) can’t be returned.
Late Submissions: Returns arriving more than 120 days after delivery—or beyond the 90-day window—won’t be processed, except where legally required.

In cases where only a partial refund applies (e.g., slight use not due to our fault), we’ll explain the reasoning during our review to keep things transparent.

Refund Procedures and Timing

When your return reaches our warehouse at 1022 Lauren Ln, Murphy, TX 75094, United States, we’ll inspect it to ensure it meets our conditions. You’ll receive an email update confirming receipt and letting you know whether your refund is approved, along with details if it’s not.

If approved, we’ll process your refund back to your original payment method (e.g., credit card or PayPal) within 3 business days of inspection. Depending on your financial institution, it might take a few extra days for the funds to appear in your account. For undamaged items returned within 30 days of delivery, you’re eligible for a full refund under our 90-day policy, assuming all requirements are met.

Here’s the refund process in detail:

Request a Refund: Email [email protected] to start the conversation.
Quick Response: Our team will get back to you within 1 business day with approval and return instructions, including where to send the item.
Return Shipping: Pack the item securely with all accessories and original packaging, then ship it using the provided label.
Refund Issuance: Once we receive and check the item, we’ll issue your refund within 3 business days.

Key Details to Understand

Complete Returns: Include all original components—like lids, straws, or manuals—with your return to avoid rejection.
Shipping Costs for Non-Defective Returns: If the return isn’t due to our error (e.g., you simply don’t like the color), you may need to cover return shipping unless we specify otherwise.
Warranty Exceptions: For issues unrelated to quality (e.g., buyer’s remorse after heavy use), shipping costs fall on you, and returns past 90 days won’t be accepted.
Rejection Rights: If your return doesn’t comply with these guidelines, we may refuse it and return it to you at your expense.

Return policy

90-Day Return Period

Conditions for a Successful Return

Initiating Your Return

Addressing Damaged or Faulty Items

Items Exempt from Returns

Refund Procedures and Timing

Key Details to Understand

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